Help Center

SHIPPING + HANDLING

• Please allow 1-5 business days for handling time (not including ship time).
• Please understand that we do not have a fulfillment center.
• Currently there is 1 person packing and shipping orders as fast as possible!

GIFTS

• Please indicate if your order is a GIFT in the NOTES at checkout. We will add blank gift tags to your order.
• You can also add a GIFT MESSAGE in the NOTES if  your order is going direct to your gift recipient!
• Please indicate if you have any specific shipping deadlines in the NOTES - we will prioritize your order as best as possible.

US ORDERS

• We have various shipping options with USPS and UPS at checkout.
• If your order qualifies for FREE SHIPPING due to your total order being over $35 - your order will automatically be shipped USPS. You can upgrade to UPS but you will have to pay the shipping cost.
• PLEASE NOTE we are still experiencing delays with USPS so please keep that in mind when placing your order. 

INTERNATIONAL ORDERS

• We offer USPS First Class International, Priority, UPS, and DHL for International Shipping options
• PLEASE NOTE USPS International may take longer to deliver so we recommend selecting UPS or DHL if you need an order by a certain date.  These options are more expensive than USPS, but the ship time is considerably faster and more accurate.
• PLEASE PLEASE NOTE: You as the buyer are fully responsible for your country's customs and duties fees and pending on your order size $, country, and shipping method -  you may have additional fees - we have no control over this. 
• BEFORE ordering - Please check with the selected shipping carrier (USPS, UPS, or DHL) for customs + courier fees for your country.

• Currently 2 people are running RT1home!  + 1 Intern joining us Sept 2019.
  
• Please keep this in mind if there are any delayed responses or delays with the shipment of your order.
  

Our studio/retail space is located in Downtown LA:
334 S Main St. Unit 8030 Los Angeles, CA 90013

email: hi@rt1home.com to schedule
Please come visit us!  Shop is open by appointment only

• All Japanese products are made in Japan and sourced from Japan.
  
• All USA products are designed and manufactured locally in Los Angeles.
  
• We do not sell any products from any other countries.
  

• Shipping & packaging costs are factored into the total product cost.
• Our products are created to be re-usable and to last over time.
• Our focus is to offer high quality products, made using high quality materials, hand crafted by local vendors in the US or Japan.

• USA made products - almost all materials are sourced from the US (fabric and trims).
• If you have a question on a specific material origin - please ask!
• Leather update: currently, we use real leather on some of our USA made accessories. We are working on an alternative to leather for the near future! All products will be vegan friendly soon.

• If you are not 100% satisfied with your purchase, you can return the product and get a full refund or exchange the product for another item.
• You can return a product for up to 30 days from the date your order is delivered.
• Any product you return must be in the same condition you received it and in the original packaging.
• Buyer is responsible for return shipping costs.  
• Any shipping fees paid for original order are non-refundable.

• CURRENTLY UNAVAILABLE FOR WHOLESALE - please email us to be included for future wholesale opportunities - hi@rt1home.com

• Email - hi@rt1home.com and we'll get back to you ASAP.