Help Center

SHIPPING + HANDLING

• Please allow 1-5 business days for handling time (not including ship time).
• Please understand that we do not have a fulfillment center.
• Currently there are 2 people (myself + partner) packing and shipping orders as fast as possible!

GIFTS

• Please indicate if your order is a GIFT in the NOTES at checkout. We will add blank gift tags to your order.
• You can also add a GIFT MESSAGE in the NOTES if  your order is going direct to your gift recipient!
• Please indicate if you have any specific shipping deadlines in the NOTES - we will prioritize your order as best as possible.

US ORDERS

• We have various shipping options with USPS and UPS at checkout.
• If your order qualifies for FREE SHIPPING due to your total order being over $35 - your order will automatically be shipped USPS. You can upgrade to UPS but you will have to pay the shipping cost.
• PLEASE NOTE we are still experiencing delays with USPS so please keep that in mind when placing your order. 

INTERNATIONAL ORDERS

• We offer USPS First Class International, Priority, UPS, and DHL for International Shipping options
• PLEASE NOTE USPS International is taking extremely long to deliver so we recommend selecting UPS or DHL if you need an order by a certain date.  These options are more expensive than USPS, but the ship time is considerably faster and more accurate.
• PLEASE PLEASE NOTE: You as the buyer are fully responsible for your country's customs and duties fees and pending on your order size $, country, and shipping method -  you may have additional fees - we have no control over this.

• Currently 2 people are running RT1home!  + 1 Intern joining us Sept 2019.
  
• Please keep this in mind if there are any delayed responses or delays with the shipment of your order.
  

Our studio/retail space is located in Downtown LA:
334 S Main St. Unit 8030 Los Angeles, CA 90013

email: hi@rt1home.com to schedule
Please come visit us!  Shop is open by appointment only

• All Japanese products are made in Japan and sourced from Japan.
  
• All USA products are designed and manufactured locally in Los Angeles.
  
• We do not sell any products from any other countries.
  

• Shipping & packaging costs are factored into the total product cost.
• Our products are created to be re-usable and to last over time.
• Our focus is to offer high quality products, made using high quality materials, hand crafted by local vendors in the US or Japan.

• USA made products - almost all materials are sourced from the US (fabric and trims).
• If you have a question on a specific material origin - please ask!
• Leather update: currently, we use real leather on some of our USA made accessories. We are working on an alternative to leather for the near future! All products will be vegan friendly soon.

WE SHIP WORLDWIDE!

• USPS Domestic First Class (up to 16oz) - calculated into product cost.
• USPS Domestic Priority Mail (1lb +) - calculated into product cost.
• USPS International First Class mail (up to 4 lbs) - calculated based on shipping weight.
• NOTE: INTERNATIONAL ORDERS - you are fully responsible for your country's customs and duties fees

• Please allow 1-5 business days for handling time (not including ship time).
• Please understand that we do not have a fulfillment center.
• Currently there is 1 person packing and shipping orders as fast as possible!

• If you are not 100% satisfied with your purchase, you can return the product and get a full refund or exchange the product for another item.
• You can return a product for up to 30 days from the date your order is delivered.
• Any product you return must be in the same condition you received it and in the original packaging.
• Buyer is responsible for return shipping costs.  
• Any shipping fees paid for original order are non-refundable.

• CURRENTLY UNAVAILABLE FOR WHOLESALE - please email us to be included for future wholesale opportunities - hi@rt1home.com

• Email - hi@rt1home.com and we'll get back to you ASAP.