Help Center

• Currently 2 people are running RT1home!  + 1 Intern joining us Sept 2019.
  
• Please keep this in mind if there are any delayed responses or delays with the shipment of your order.
  

Our studio/retail space is located in Downtown LA:
334 S Main St. Unit 8030 Los Angeles, CA 90013

email: hi@rt1home.com to schedule
Please come visit us!  Shop is open by appointment only

• All Japanese products are made in Japan and sourced from Japan.
  
• All USA products are designed and manufactured locally in Los Angeles.
  
• We do not sell any products from any other countries.
  

• Shipping & packaging costs are factored into the total product cost.
• Our products are created to be re-usable and to last over time.
• Our focus is to offer high quality products, made using high quality materials, hand crafted by local vendors in the US or Japan.

• USA made products - almost all materials are sourced from the US (fabric and trims).
• If you have a question on a specific material origin - please ask!
• Leather update: currently, we use real leather on some of our USA made accessories. We are working on an alternative to leather for the near future! All products will be vegan friendly soon.

WE SHIP WORLDWIDE!

• Domestic First Class (up to 13oz) - calculated into product cost.
• Domestic Priority Mail (1lb +) - calculated into product cost.
• International First Class mail (up to 4 lbs) - calculated based on shipping weight.
• NOTE: INTERNATIONAL ORDERS - you are fully responsible for your country's customs and duties fees

• Please allow 1-3 business days for handling time (not including ship time).
• Please understand that we do not have a fulfillment center.
• Currently there is 1 person packing and shipping orders as fast as possible!

• If you are not 100% satisfied with your purchase, you can return the product and get a full refund or exchange the product for another item.
• You can return a product for up to 30 days from the date your order is delivered.
• Any product you return must be in the same condition you received it and in the original packaging.
• Buyer is responsible for return shipping costs.  
• Any shipping fees paid for original order are non-refundable.

• Select Made in USA products are available for wholesale.
• Please email us directly - hi@rt1home.com if interested in being one of our Stockists.
• We will provide line sheets with all wholesale details and pricing.

• Email - hi@rt1home.com and we'll get back to you ASAP.