Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us at hi@rt1home.com.

COMPANY INFO

We are truly a micro business!  We have had a few employees in the past, but currently there is only 1 person running RT1home. 

Please keep this in mind if there is ever a delay in shipping or responses.

 

PAYMENTS

We accept:

  • VISA
  • MasterCard
  • American Express
  • Discover
  • Paypal
  • Shop Pay
  • Google Pay 
  • Meta Pay

Please note that the available payment methods may change depending on your region. 

PRODUCT INFO

  • All Japanese products are made in Japan and sourced from Japan.
  • All USA products are designed and manufactured locally in Los Angeles.
  • We do not sell any products from any other countries.
  • Shipping & packaging costs are factored into the total product cost.
  • Our products are created to be re-usable and to last over time.
  • Our focus is to offer high quality products, made using high quality materials, hand crafted by local vendors in the US or Japan.

RETURNS

  • If you are not 100% satisfied with your purchase, you can return the product and get a full refund or exchange the product for another item.
  • You can return a product for up to 30 days from the date your order is delivered.
  • Any product you return must be in the same condition you received it and in the original packaging.
  • Buyer is responsible for return shipping costs.
Once we receive your item, a refund is initiated immediately. All major credit card providers generally take 5-7 business days to process your refund before it appears in your bank account.
  • Please contact directly via email hi@rt1home.com and incude your order number with any requests.

SHIPPING & HANDLING

Orders are processed in the order we receive them unless you've chosen expedited shipping. You can track your order status on a tracking page & also signup for alerts on a courier website.
Chances of receiving defective item is very rare but it could happen. Please take pictures of a product which shows defect clearly & contact our support to check if it's eligible for replacement.
Carrier tracking would provide you with up-to-date information about your package. If it gets stuck or never gets delivered to you, please contact our support and we can assist you with the next steps.