Frequently Asked Questions
Check most frequently asked questions here, if you still need help then please contact us at email@example.com.
We are truly a micro business! We have had a few employees in the past, but currently there is only 1 person running RT1home.
Please keep this in mind if there is ever a delay in shipping or responses.
- American Express
- Shop Pay
- Google Pay
- Meta Pay
Please note that the available payment methods may change depending on your region.
- All Japanese products are made in Japan and sourced from Japan.
- All USA products are designed and manufactured locally in Los Angeles.
- We do not sell any products from any other countries.
- Shipping & packaging costs are factored into the total product cost.
- Our products are created to be re-usable and to last over time.
- Our focus is to offer high quality products, made using high quality materials, hand crafted by local vendors in the US or Japan.
- If you are not 100% satisfied with your purchase, you can return the product and get a full refund or exchange the product for another item.
- You can return a product for up to 30 days from the date your order is delivered.
- Any product you return must be in the same condition you received it and in the original packaging.
- Buyer is responsible for return shipping costs.
Once we receive your item, a refund is initiated immediately. All major credit card providers generally take 5-7 business days to process your refund before it appears in your bank account.
- Please contact directly via email firstname.lastname@example.org and incude your order number with any requests.
SHIPPING & HANDLING
Orders are processed in the order we receive them unless you've chosen expedited shipping. You can track your order status on a tracking page & also signup for alerts on a courier website.
Chances of receiving defective item is very rare but it could happen. Please take pictures of a product which shows defect clearly & contact our support to check if it's eligible for replacement.
Carrier tracking would provide you with up-to-date information about your package. If it gets stuck or never gets delivered to you, please contact our support and we can assist you with the next steps.