Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us at


We are truly a micro business!  We have had a few employees in the past, but currently there is only 1 person running RT1home. 

Please keep this in mind if there is ever a delay in shipping or responses.



We accept:

  • VISA
  • MasterCard
  • American Express
  • Discover
  • Paypal
  • Shop Pay
  • Google Pay 
  • Meta Pay

Please note that the available payment methods may change depending on your region. 


  • All Japanese products are made in Japan and sourced from Japan.
  • All USA products are designed and manufactured locally in Los Angeles.
  • We do not sell any products from any other countries.
  • Shipping & packaging costs are factored into the total product cost.
  • Our products are created to be re-usable and to last over time.
  • Our focus is to offer high quality products, made using high quality materials, hand crafted by local vendors in the US or Japan.


  • If you are not 100% satisfied with your purchase, you can return the product and get a full refund or exchange the product for another item.
  • You can return a product for up to 30 days from the date your order is delivered.
  • Any product you return must be in the same condition you received it and in the original packaging.
  • Buyer is responsible for return shipping costs.
Once we receive your item, a refund is initiated immediately. All major credit card providers generally take 5-7 business days to process your refund before it appears in your bank account.
  • Please contact directly via email and incude your order number with any requests.


Orders are processed in the order we receive them unless you've chosen expedited shipping. You can track your order status on a tracking page & also signup for alerts on a courier website.
Chances of receiving defective item is very rare but it could happen. Please take pictures of a product which shows defect clearly & contact our support to check if it's eligible for replacement.
Carrier tracking would provide you with up-to-date information about your package. If it gets stuck or never gets delivered to you, please contact our support and we can assist you with the next steps.